I have received a damaged or defected item

Items should be checked immediately upon receipt irrespective of your planned installation date. Broken or defective parts or products must be reported to us within 30 days from you receiving the product. If you inform us of the breakages after this time we cannot warrant your claim.

We will arrange for a replacement product or specific part to be sent as soon as possible once the damage or defect has been reported. We will require a clear photograph of the damage or defect prior to dispatch to support your claim. Should this information not be provided we will be unable to replace the goods.

For further information on our returns/ exchange process please see our full Terms and Conditions here.

Pebble Grey Support Team