Firstly, you need to contact customer services on 01977 522021 to notify us of the issue. We may require evidence of the fault to be able to issue a replacement so please make sure you comply to help with the efficiency of the process. Once the fault has been established you will be informed by customer services how long a replacement will take to arrive.

Occasionally it may be necessary for us to arrange collection of the item for inspection at our warehouse. Should this be the case, no replacement will be sent until the inspection has been completed. Should no fault be found, the original item will be sent back to you.

If your item is not required back, we will issue a replacement to be sent Next working day or a day of your choice (excluding weekends). 

Please see our Terms and Conditions for full details on delivery time frames and your full returns process here.

Pebble Grey Support Team