Items should be checked immediately upon receipt irrespective of your planned installation date. Broken or defective parts or products must be reported to us within 30 days from you receiving the product. If you inform us of the breakages after this time we cannot warrant your claim.
We will arrange for a replacement product or specific part to be sent as soon as possible once the damage or defect has been reported. We will require a clear photograph of the damage or defect prior to dispatch to support your claim. Should this information not be provided we will be unable to replace the goods.
In some cases we may need to collect the damaged item from you before a replacement can be sent, although on most occasions a replacement part or new item is immediately dispatched.
For further information please see out full Terms and Conditions here
You can find out answers to common questions about Pebblegrey products and services in the sections below.