The item delivered is incorrect or parts are missing from my order, what should I do?

Pebble Grey Ltd
EXCHANGES AND DAMAGES

The item delivered is incorrect or parts are missing from my order, what should I do?

Last updated: March 13, 2019 14:43 Updated

In the event that you receive an incorrect item or have parts missing from your delivery please notify a member of our Customer Service Team within 14 days from accepting the delivery. If we are not notified within this time we may be unable to assist you.

Email us now! or call us on 01977 522021

For a full breakdown of our Terms and Conditions please click here

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Frequently Asked Questions

You can find out answers to common questions about Pebblegrey products and services in the sections below.

Can I extend my 12-month guarantee?
Do you offer a Saturday delivery service?
Right to Cancel/Change of Mind
What is your Returns Policy?
I have a fault with my item, what should I do?
Does the shaver socket have an isolating transformer?
Do I have to have the lights on for the shaver to work?
Can I change the position of the sensor in the unit?
Do I have to touch the mirror to activate the motion sensor?
What can I do if one bulb in LED strip goes out?

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