Please contact our support team on 01977 522021 straight away so that one of us will be more than happy to help you. You may be required to provide information around the issues you're facing i.e:

1. What device you're using.
2. What browser you were using
3. What time you tried to place the order
4. An error messages that may have been present at the time

Alternatively we will be able to process the order over the phone for you.

Pebble Grey Support Team