Where is my order?

Cut off times

Please be advised that we do have cut off times for UK next day delivery. If your order is placed before 3pm Monday - Thursday or 2pm on Friday, your order should be delivered on the next working day. We do not operate over all major UK bank holidays, so please allow the extra day for your delivery to arrive.

Tracking your parcel

You should receive a dispatch e-mail the day before delivery which will contain a tracking number. This number will be effective from the start of the delivery date. You should be able to see where your parcel is by entering your tracking number into the Parcel Force website by clicking here. You may also be able to see who your courier driver is and an estimated hour slot of delivery.

If you have inputted a mobile phone number with your order, you should also receive an SMS on the day of delivery with an estimated time slot.

If you have not received a dispatch e-mail or require any further assistance, please e-mail us at support@pebblegrey.co.uk and one of our support team will be more than happy to help you. Alternatively, you can contact us on 01977 522021 or fill out an enquiry form by clicking here.

Pebble Grey's normal customer service hours and working days are as follows:

Monday - Thursday: 8.30am - 17.00pm

Friday: 8.00am - 16.00pm

We are closed for all major UK bank holidays.

Pebble Grey Support Team