2 Hour First Response Guarantee

When sending an email to our trusted team of advisors you can forget about waiting for hours, or even all day, to get a response. Irrespective of when you touch base with us, we’ll respond to you within 2 working hours with any technical or pre-sales inquiries that you may have. As a matter of fact, our actual response time rarely exceeds 60 minutes.

As we are only available from 8.30am – 5pm Monday-Thursday and 8am – 4pm on a Friday we make it our promise to give you the best information and support possible.

You will always receive assistance in a well-timed fashion and we understand how crucial this can be in this day and age of technology. Soon after you contact us, we’ll answer your inquiries either by email, live chat or telephone. If you bump into any technical challenge, we will take care of it on your behalf, or we will give you all the necessary information in case there is something that you have to do yourself.

 Please note: This guarantee only applies to working hours,

Pebble Grey Support Team