Can I cancel my order?

If you do decide you need to cancel your order, please contact us on 01977 522021 or e-mail us at '[email protected]'.

Alternatively you can fill out an enquiry form here.

 

If your order has not been dispatched we will attempt to cancel your order and refund you the same day if payment has been taken. Please note that all refunds will usually take 3-5 working days to appear in your account.

If your order has already been dispatched we will advise that you refuse the delivery, enabling the parcel to be returned to us. Once the parcel is back with us, we will be able to issue a refund.

If you do contact us out of our usual working hours, we will get back to you as soon as we can the following working day. To view our customer service operating hours please click here.

Pebble Grey Support Team