GUARANTEE

• ★ Can I extend my 12-month guarantee?
• How do I make a claim?
• Does my product come with a warranty?

DELIVERY

• How long will delivery take to outside UK Mainland?
• Can I request a specific delivery time?
• Can I have a different billing and delivery address?
• I am not available for next day delivery, can I select an alternative date for delivery?
• Who is your courier?
• What happens if I'm not in when they deliver?

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RETURNS

• ★ Right to Cancel/Change of Mind
• ★ What is your Returns Policy?
• Do I have to pay for the return?
• What if I change my mind and wish to return my item?
• How do I return an unsuitable item?

EXCHANGES AND DAMAGES

• How do I exchange my item?
• What kind of guarantee do you offer with your items?
• How long will it take for a replacement to be sent?
• I have a fault with my item, what should I do?
• The item delivered is incorrect or parts are missing from my order, what should I do?
• How will my damaged item be replaced?

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GENERAL

• ★ Do you offer customised/ bespoke mirrors/ cabinets?
• ★ Are all Pebble Grey Mirrors CE & ROHS certified?
• Can I fix my mirror/cabinet to a plasterboard wall?
• Do you stock products with more than 1 shaver socket?
• How do I clean my mirror?
• What are your opening hours?

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SHAVER SOCKET

• ★ Does the shaver socket have an isolating transformer?
• ★ Do I have to have the lights on for the shaver to work?
• Where is the shaver socket located?
• Is my shaver socket active all the time?
• Can I charge an electric toothbrush?
• Do I have to have the lights on for the shaver to work?

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DEMISTER PAD

• How do I activate/deactivate the demister pad?
• Does the demister pad demist the whole face of the mirror?
• How long will the demister pad last?
• How thick is the demister pad?
• Does my Demister Pad only work when the lights are on?
• How hot does the demister pad get?

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SENSOR SWITCH

• ★ Do I have to touch the mirror to activate the motion sensor?
• What is the sensor detection range?
• What is the detection range or an infra-red sensor?
• The sensor switch is located on the side of my mirror/cabinet - can I mount this near a wall?
• Can I mount a shelf underneath my mirror?
• Is it possible to override the sensor switch and wire the item to the bathroom lighting circuit?

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BLUETOOTH

• Do the Bluetooth Mirrors and Cabinets operate with a remote control?
• How is the Bluetooth feature activated?
• Can I pair more than one device to my Bluetooth mirror/cabinet at the same time?
• Do I need to activate the mirror/cabinet lights for the Bluetooth to work?
• Are there only specific devices that can be paired with the Bluetooth mirror/cabinet?
• Do the Bluetooth mirrors/cabinets have inbuilt speakers?

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LED LIGHTS

• Are the lights dimmable on a Hollywood mirror?
• How do I activate the lights on my Hollywood mirror?
• What is the difference between Daylight, warm and cool LED’s?
• Is there a standby time in which they will turn off automatically?
• How do I activate the LED lights on a mirror with a motion sesnor?
• What can I do if one bulb in LED strip goes out?

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