GUARANTEE

• ★ Can I extend my 12-month guarantee?
• How do I extend my warranty?
• I can’t register for the extended guarantee?
• My item is missing screws
• Do you sell spare parts?
• How do I make a claim?

See all 7 articles

DELIVERY

• ★ Parcelforce does not recognise my tracking number
• How much are deliveries outside of the UK mainland
• Is there a delivery charge to the Scottish Highlands?
• How much will a delivery to Jersey cost?
• What postcodes are within the UK Mainland
• How do I track my delivery

See all 26 articles

RETURNS

• ★ Right to Cancel/Change of Mind
• ★ What is your Returns Policy?
• Do I have to pay for the return?
• What if I change my mind and wish to return my item?
• How do I return an unsuitable item?

EXCHANGES AND DAMAGES

• ★ I have a fault with my item, what should I do?
• How do I exchange my item?
• What kind of guarantee do you offer with your items?
• How long will it take for a replacement to be sent?
• The item delivered is incorrect or parts are missing from my order, what should I do?
• How will my damaged item be replaced?

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GENERAL

• What products do you sell?
• My mirror plays a tune when I switch it on, what does this mean?
• Can I make a trade account?
• Do you offer trade accounts?
• Do you offer finance on your items?
• Do you price match?

See all 29 articles

SHAVER SOCKET

• ★ Does the shaver socket have an isolating transformer?
• ★ Do I have to have the lights on for the shaver to work?
• Is it normal for my mirror to be humming?
• My mirror is making a buzzing noise, is my item faulty?
• Where is the shaver socket located?
• Is my shaver socket active all the time?

See all 11 articles

DEMISTER PAD

• How do I activate/deactivate the demister pad?
• Does the demister pad demist the whole face of the mirror?
• What is the difference between a Fog Free Mirror and a Demister Pad?
• Is the demister pad energy efficient?
• How hot does the demister pad get?
• Does my Demister Pad only work when the lights are on?

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SENSOR SWITCH

• ★ Can I change the position of the sensor in the unit?
• ★ Do I have to touch the mirror to activate the motion sensor?
• What is the sensor detection range?
• What is the detection range or an infra-red sensor?
• The sensor switch is located on the side of my mirror/cabinet - can I mount this near a wall?
• Can I mount a shelf underneath my mirror?

See all 17 articles

BLUETOOTH

• Do the Bluetooth Mirrors and Cabinets operate with a remote control?
• How is the Bluetooth feature activated?
• Can I pair more than one device to my Bluetooth mirror/cabinet at the same time?
• Do I need to activate the mirror/cabinet lights for the Bluetooth to work?
• Are there only specific devices that can be paired with the Bluetooth mirror/cabinet?
• Do the Bluetooth mirrors/cabinets have inbuilt speakers?

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LED LIGHTS

• ★ What can I do if one bulb in LED strip goes out?
• Can I save the colour temperature on my Adella LED Mirror?
• Are the lights dimmable on a Hollywood mirror?
• How do I activate the lights on my Hollywood mirror?
• What is the difference between Daylight, warm and cool LED’s?
• Is there a standby time in which they will turn off automatically?

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