BATHROOM LIGHTING
- What is a wall light?
- What is an adjustable spotlight?
- What is a pendant light?
- my bathroom lighting is faulty what do I do?
- Will installing an over the mirror light affect my Guarantee
- What does 'Fire Rated' mean?
GUARANTEE
- Can I extend my 12-month guarantee?
- Do you cover the cost of fitting replacement items and/ or parts?
- How do I extend my warranty?
- I can’t register for the extended guarantee?
- 2 Hour First Response Guarantee
- My item is missing screws
DELIVERY
- Parcelforce does not recognise my tracking number
- Can you deliver internationally?
- Do you do international shipping?
- What do the statuses mean on the Parcel Force tracking?
- Where is my order?
- It says my tracking number isn't recognised, help?
RETURNS
- Right to Cancel/Change of Mind
- What is your Returns Policy?
- Can I return the item to your warehouse?
- Can I return the item myself?
- Should I be sent a return label when returning my item?
- Do I have to pay for the return?
EXCHANGES AND DAMAGES
- I have a fault with my item, what should I do?
- How do I order spare parts?
- 365 Day Exchange Policy
- How do I exchange my item?
- What kind of guarantee do you offer with your items?
- How long will it take for a replacement to be sent?
GENERAL
- Do you have a discount code?
- VAT Invoice
- Can the door be hinged the other way?
- Discount codes
- Discount
- How do I check the stock of an item?
SHAVER SOCKET
- Does the shaver socket have an isolating transformer?
- Do I have to have the lights on for the shaver to work?
- My mirror is making a buzzing noise, is my item faulty?
- Where is the shaver socket located?
- Is my shaver socket active all the time?
- Can I charge an electric toothbrush?
DEMISTER PAD
- How do I activate/deactivate the demister pad?
- Does the demister pad demist the whole face of the mirror?
- What is the difference between a Fog Free Mirror and a Demister Pad?
- Is the demister pad energy efficient?
- How hot does the demister pad get?
- Does my Demister Pad only work when the lights are on?
SENSOR SWITCH
- Can I change the position of the sensor in the unit?
- Do I have to touch the mirror to activate the motion sensor?
- Are your sensors touch or motion activated?
- My mirror won't turn on/off what should I do?
- What is the sensor detection range?
- What is the detection range or an infra-red sensor?
BLUETOOTH
- The bluetooth has stopped working.
- My radio has stopped working.
- My mirror plays a tune when I switch it on, what does this mean?
- Do the Bluetooth Mirrors and Cabinets operate with a remote control?
- How is the Bluetooth feature activated?
- Can I pair more than one device to my Bluetooth mirror/cabinet at the same time?
LED LIGHTS
- What can I do if one bulb in LED strip goes out?
- What is an LED Driver
- Can I choose between warm or cool lights?
- Can I purchase different colour LEDs?
- Are the lights on a timer?
- Are all of your products LED?