BATHROOM LIGHTING

• What is a wall light?
• What is an adjustable spotlight?
• What is a pendant light?
• my bathroom lighting is faulty what do I do?
• Will installing an over the mirror light affect my Guarantee
• What does 'Fire Rated' mean?

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GUARANTEE

• ★ Can I extend my 12-month guarantee?
• Do you cover the cost of fitting replacement items and/ or parts?
• How do I extend my warranty?
• I can’t register for the extended guarantee?
• 2 Hour First Response Guarantee
• My item is missing screws

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DELIVERY

• ★ Parcelforce does not recognise my tracking number
• Can you deliver internationally?
• Do you do international shipping?
• What do the statuses mean on the Parcel Force tracking?
• Where is my order?
• It says my tracking number isn't recognised, help?

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RETURNS

• ★ Right to Cancel/Change of Mind
• ★ What is your Returns Policy?
• Can I return the item to your warehouse?
• Can I return the item myself?
• Should I be sent a return label when returning my item?
• Do I have to pay for the return?

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EXCHANGES AND DAMAGES

• ★ I have a fault with my item, what should I do?
• How do I order spare parts?
• 365 Day Exchange Policy
• How do I exchange my item?
• What kind of guarantee do you offer with your items?
• How long will it take for a replacement to be sent?

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GENERAL

• ★ Do you have a discount code?
• VAT Invoice
• Can the door be hinged the other way?
• Discount codes
• Discount
• How do I check the stock of an item?

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SHAVER SOCKET

• ★ Does the shaver socket have an isolating transformer?
• ★ Do I have to have the lights on for the shaver to work?
• My mirror is making a buzzing noise, is my item faulty?
• Where is the shaver socket located?
• Is my shaver socket active all the time?
• Can I charge an electric toothbrush?

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DEMISTER PAD

• How do I activate/deactivate the demister pad?
• Does the demister pad demist the whole face of the mirror?
• What is the difference between a Fog Free Mirror and a Demister Pad?
• Is the demister pad energy efficient?
• How hot does the demister pad get?
• Does my Demister Pad only work when the lights are on?

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SENSOR SWITCH

• ★ Can I change the position of the sensor in the unit?
• ★ Do I have to touch the mirror to activate the motion sensor?
• Are your sensors touch or motion activated?
• My mirror won't turn on/off what should I do?
• What is the sensor detection range?
• What is the detection range or an infra-red sensor?

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BLUETOOTH

• The bluetooth has stopped working.
• My radio has stopped working.
• My mirror plays a tune when I switch it on, what does this mean?
• Do the Bluetooth Mirrors and Cabinets operate with a remote control?
• How is the Bluetooth feature activated?
• Can I pair more than one device to my Bluetooth mirror/cabinet at the same time?

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LED LIGHTS

• ★ What can I do if one bulb in LED strip goes out?
• What is an LED Driver
• Can I choose between warm or cool lights?
• Can I purchase different colour LEDs?
• Are the lights on a timer?
• Are all of your products LED?

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